Frequently Asked Questions

1) Do I need a Jhama account if I want to order?

For those in a rush with no time to register, we have an option of a guest-checkout. A little secret to share with you- having an account with us will make you a part of our community and give you so many benefits.

2) Okay, I’m intrigued! How do I sign up?

You can create an account at checkout.

3) I can’t log into my account. HELP!?

Send us a screenshot of the error message and your account ID at customercare@jhamasweets.com. We’ll take care of it!

4) Oops, I seem to have forgotten my password. What now?

The ‘Forgot Password?’ tab under the login box will tell you all that you need to do.

5) What do I do if I have an issue with the product I received?

Please email us right away on orders@jhamasweets.com

6) How do I know that my order has been placed successfully?

You will receive a confirmation email as soon as your order has been placed.

7) How much time it takes for an order to get delivered?

We aim to ship out all order received before 4 pm on the same day. Depending on the location, your order will reach you within 2-5 working days.

8) I tried ordering a product multiple times, but all I get is an error message. What do I do now?

Send us a screenshot of the error message on customercare@jhamasweets.com and we’ll try to rectify the problem ASAP. Alternatively, chat with us online and we will support you.

9) Which modes of payment are accepted by Jhama Sweets?

We currently accept payments made through all major credit and debit cards.

10) Do you accept COD?

We don’t offer the COD service at present.

11) Is it safe to share my card details with Jhama Sweets?

Jhama Sweets does not store any card details. We also hold the 128-bit SSL certification to ensure that you have maximum security.

12) I got a coupon code, but it is not accepting. How do I avail it?

To avail the coupon, you need an account. It is simple and quick to create one and you can do it at Checkout. Even after creating an account, if you are unable to use the coupon, message us on the Chat or reach us at customercare@jhamasweets.com. We’ll respond to you right away!

13) I want to place a bulk order. How should I go about it?

Please refer the link and submit your details. We will get back to you as soon as possible.
 
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